Terms and Conditions

Only people aged 18 or over may participate, provided gambling is permitted under the laws of their current location. Additional restrictions apply to certain countries and game providers.

You must register your account under your own correct name. Only one account is permitted per person, household or address, telephone number, email address and IP address. Multiple accounts are prohibited and may result in account closure and forfeiture of winnings.

Keep your account details up to date and your login credentials confidential. Using another person's account, selling an account or transferring it to someone else is prohibited.

Slotuna may request proof of age, identity, residence, payment method ownership and source of funds. Requested documents must be submitted within 30 days. Withdrawals may be withheld and your account temporarily suspended until verification is complete. If documents are not provided by the deadline, the account may be closed permanently.

Payment methods must belong to the account holder. The minimum and maximum amounts for each method apply, along with individual daily and monthly withdrawal limits.

Deposited funds must be wagered at least once before withdrawal. A minimum turnover of EUR 20 also applies in the calendar month in which a withdrawal is requested. If the deposit wagering requirement is not met, winnings may be forfeited and payment costs deducted: generally 10% of the most recent deposit, with a minimum of EUR 0.50; or 15% for bank card deposits and bank transfers.

Activated bonuses are subject to their respective wagering requirements, deadlines, stake limits and maximum amounts that can be converted into real-money balance. Some games are excluded or contribute only partly towards wagering. A withdrawal request, switching bonuses, cancellation or expiry may result in the forfeiture of bonus funds and associated winnings.

The rules of the relevant game apply to every bet. Fraud, collusion and misuse of accounts or bonus offers may lead to account suspension and cancellation of winnings.

You can request account closure or self-exclusion at [email protected]. To close an account through the standard process, you must have no remaining balance or outstanding withdrawal requests. If an account is closed while funds or withdrawal requests remain, the balance is forfeited. You may not open a new account while self-excluded.

Complaints should first be directed to customer support, which will advise whether a detailed written complaint to [email protected] is required.

In the event of discrepancies between language versions, the English version of the terms takes precedence.