Contact
For questions about your Slotuna account, a payment or a game round, our customer support team is available via live chat in the casino and by email.
Customer support
Account enquiries should be sent from your registered email address. A brief description of the issue and the exact wording of any error message will help us investigate.
For payment issues, please provide the amount, date, payment method and payment reference, if available. For interrupted game rounds, the game name and time are useful. Never include passwords or payment security codes in a support message.
Complaints
Contact customer support first. If your issue cannot be resolved there, you may need to submit a detailed written complaint to [email protected]. Support will explain the next step.
Your complaint should include the following:
- Account username and full name as registered on your account
- Description of the issue
- Date and time of the relevant transactions or events
Send your message from your registered email address. Include “COMPLAINT” and the reason for your complaint in the subject line.
We normally respond within ten days of receiving a complaint. Complex cases may take longer.
Taking a break and self-exclusion
You can request a break from gambling, account closure or self-exclusion at [email protected]. Support is also available by email if your account is blocked.